Factors Affecting Customer Satisfaction of Online Bookstore at Universitas Terbuka Indonesia. West African Journal of Open and Flexible Learning, [S. l.], v. 2, n. 1, p. 105–120, 2026. Disponível em: https://wajofel.org/index.php/wajofel/article/view/342. Acesso em: 26 mar. 2026.