Assessing Learners' Satisfaction Towards Support Services Delivery in National Open University of Nigeria: Implications for Counselling Services
Keywords:
Study centre, dedicated model, lodger model, satisfaction, support and counselling servicesAbstract
This study aims to determine the level of student's satisfaction of learner support services in the study centres of the National Open University of Nigeria NOUN) and whether the support services offered at the study centres have significant influence on the level of students' satisfaction. A descriptive survey of ex-post facto research design was adopted for this research. Stratified random sampling technique was used in selecting two thousand, one hundred and sixty (2160) samples from eighteen (18) study centres; made up of three (3) study centres in each of the six geo-political zones of Nigeria. Two hypotheses subjected to Percentile statistics, Friedman Rank 1st and Post- hoc Wilcoxon Rank Tests via SPSS version 20 at the level of and .01 asymptotic significant level respectively were formulated and analysed in the study. The results indicated significant differences among students in their satisfaction with learner support services provided by their study centres. A significant difference was also observed on the basis of the geo-political zones, as learner support services were adjudged to be unsatisfactory in five study centres. Suggestions were offered on how to alleviate the identified problems.
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