Development and Validation of Technostress Rating Scale
Keywords:
Development, validation, assessment, norm, technostress, scaleAbstract
The aim of this study was to develop and validate the Technostress Rating Scale (TRS). This scale assesses the cognitive, emotive, behavioural and physiological manifestations of computer-related stress. It is a 29-item scale comprising a statement which participants are required to respond to on a 4-point Likert-type format, ranging from 4 (Strongly Agree) to 1 (Strongly Disagree). Participants for this study were 523 students randomly drawn from the National Open University of Nigeria (NOUN). They comprised 261 males and 262 females, in the age range of 18-70 (mean =35 years). Initial item collation of TRS comprised 38 items which were systematically reworked based on focused group observation and pilot testing and this resulted in 29 items. The test instrument: TRS was administered to 523 students along with a validating questionnaire, the Psychophysiological Symptom Checklist (PSC). Normative scores for TRS were 79.71 for females,82.64 for males and 81.15 for males and females collectively. The Kaiser-Meyer-Olkin measure of sampling adequacy showed a value of 0.81, and a chi-square of 1723.21, @p<.05 respectively. TRS presented a concurrent validity of 0.53, a 14-day test-retest reliability coefficient of 0.79, a split-half reliability coefficient of 0.74, and a Cronbach-alpha reliability of 0.76. Eight orthogonal items were further extracted after Factor Analysis. Results indicated that Technostress Rating Scale presented good reliability and validity scores and thus, its usefulness in the assessment of computer-related stress appears promising.
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