Technostress in the Age of Information and Communication Technology among the Workforce in Nigeria: A Comparative Study
Keywords:
Technostress, information and communication technology, education, banking sectorAbstract
Globally, Information and Communication Technology (ICT) has virtually taken every aspect of human endeavours both in personal and official activities. Though, this is a positive development in all ramifications, looking at the effectiveness and progress it has brought to human activities and growth but it is without any attendant effects. One of such effects is technostress; a modern disease caused by the inability to cope with computer technology in a healthy manner, This study aims at ascertaining the influence of age, gender, nature and place of work on the manifestation of technostress. Technostress scale, a 22-item Likert-type, two-sub-scale questionnaire designed for the study was administered on the 201 samples drawn from 5 schools in the National Open University of Nigeria, and 5 commercial banks in the Lagos metropolis. The data were analysed using t-test, correlation and ANOVA statistics. Four hypotheses, three of which were confirmed, were raised for the study. The results showed that (i) academic staff manifested significantly higher levels of technostress than the employees from the banking sector, (ii) there were no gender differences in the manifestations of technostress either amongst bankers or academic staff, (iii) older participants manifested higher levels of technostress than younger participants, (iv) a positive correlation was observed between computer hassles and stress reaction. In conclusion, improved .‘CT training and stress management interventions were highlighted as management techniques for technostress in the two human industries.
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